{"id":13044,"date":"2021-11-29T17:20:09","date_gmt":"2021-11-29T17:20:09","guid":{"rendered":"https:\/\/newlightdigital.com\/?p=13044"},"modified":"2024-07-22T17:11:23","modified_gmt":"2024-07-22T17:11:23","slug":"recenziile-online","status":"publish","type":"post","link":"https:\/\/newlightdigital.com\/ro\/blog\/recenziile-online\/","title":{"rendered":"De ce trebuie s\u0103 \u021bine\u021bi cont de recenziile online"},"content":{"rendered":"\n<p>Recenziile online pot servi drept recomandare personal\u0103 din partea fo\u0219tilor clien\u021bi c\u0103 afacerea dvs. este demn\u0103 de \u00eencredere, reputabil\u0103 \u0219i c\u0103 ar trebui s\u0103 o aleag\u0103. \u00cen timp ce clien\u021bii v\u0103d valoarea imens\u0103 a recenziilor online, multe companii trec cu vederea valoarea <a href=\"\/?page_id=10852\" target=\"_blank\" rel=\"noreferrer noopener\">gestion\u0103rii reputa\u021biei<\/a>.<\/p>\n\n\n\n<p>Gestionarea reputa\u021biei este un proces prin care monitoriza\u021bi ce spun oamenii online despre dumneavoastr\u0103. De asemenea, v\u0103 str\u0103dui\u021bi s\u0103 influen\u021ba\u021bi ceea ce se spune despre dvs. pentru a produce anumite rezultate.<\/p>\n\n\n\n<p>Acest lucru nu \u00eenseamn\u0103 \u00een niciun caz c\u0103 ar trebui s\u0103 pl\u0103ti\u021bi pentru recenzii online. Plata pentru recenzii online nu este o modalitate demn\u0103 de \u00eencredere \u0219i onest\u0103 de a construi o reputa\u021bie online. Multe site-uri de recenzii au acum algoritmi care v\u0103 pot semnala pentru aceste practici.<\/p>\n\n\n\n<p>Afla\u021bi importan\u021ba acord\u0103rii de aten\u021bie recenziilor dvs. online \u0219i cum s\u0103 o face\u021bi \u00een mod eficient.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De ce este important\u0103 gestionarea reputa\u021biei<\/h2>\n\n\n\n<p>C\u0103ut\u0103rile online influen\u021beaz\u0103 procesul decizional al clien\u021bilor. Nu numai c\u0103 influen\u021beaz\u0103 tranzac\u021biile online, dar influen\u021beaz\u0103 \u0219i tranzac\u021biile din magazine. Mul\u021bi clien\u021bi din magazine fac mai \u00eent\u00e2i cercet\u0103ri online.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.qualtrics.com\/blog\/online-review-stats\/\" target=\"_blank\" rel=\"noreferrer noopener\">91% dintre persoanele cu v\u00e2rste cuprinse \u00eentre 18 \u0219i 34 de ani au \u00eencredere \u00een recenziile online<\/a> la fel de mult ca \u0219i \u00een recomand\u0103rile personale. \u0218i nu numai at\u00e2t, dar 93% dintre to\u021bi consumatorii spun c\u0103 recenziile online au influen\u021bat deciziile lor de cump\u0103rare.<\/p>\n\n\n\n<p>Aceasta \u00eenseamn\u0103 c\u0103 pute\u021bi garanta c\u0103 clien\u021bii dvs. fac cercet\u0103ri \u00eenainte de a apela la produsele sau serviciile dvs.<\/p>\n\n\n\n<p>Ceea ce duce la marea \u00eentrebare: sunte\u021bi la curent cu ceea ce spun clien\u021bii?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1000\" height=\"668\" src=\"https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/customer-service.jpg\" alt=\"online reviews customer service\" class=\"wp-image-4972\" srcset=\"https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/customer-service.jpg 1000w, https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/customer-service-300x200.jpg 300w, https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/customer-service-768x513.jpg 768w, https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/customer-service-329x220.jpg 329w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Cum s\u0103 asculta\u021bi recenziile clien\u021bilor<\/h2>\n\n\n\n<p>Pentru a asculta recenziile clien\u021bilor, trebuie s\u0103 v\u0103 revendica\u021bi listele de afaceri online, cum ar fi Google My Business \u0219i Yelp.<\/p>\n\n\n\n<p>Fiecare industrie va avea diferite site-uri de recenzii pe care ar trebui s\u0103 le monitorizeze. Lua\u021bi-v\u0103 ceva timp pentru a afla mai multe despre site-urile de recenzii din industria dvs. \u0219i revendica\u021bi-v\u0103 listele.<\/p>\n\n\n\n<p>Odat\u0103 ce a\u021bi f\u0103cut acest lucru, ar trebui s\u0103 primi\u021bi notific\u0103ri de fiecare dat\u0103 c\u00e2nd cineva las\u0103 o recenzie pentru dvs. \u00cen acest fel, pute\u021bi r\u0103spunde \u0219i urm\u0103ri tendin\u021bele pentru a cunoa\u0219te domeniile din afacerea dvs. pe care trebuie s\u0103 le \u00eembun\u0103t\u0103\u021bi\u021bi.<\/p>\n\n\n\n<p>Ascultarea este doar primul pas. Pentru a vedea schimb\u0103ri cu impact pentru compania dvs., trebuie cu adev\u0103rat s\u0103 face\u021bi urm\u0103torul pas \u00een a face schimb\u0103ri pe baza feedback-ului pe care \u00eel citi\u021bi.<\/p>\n\n\n\n<section class=\"s-block1\"> <div class=\"s-block1__inner\"> <div class=\"s-block1__body\"> <h2 class=\"s-block1__title title\">C\u0103uta\u021bi o agen\u021bie de marketing?<\/h2> <div class=\"s-block1__text t-last\">Ob\u021bine\u021bi rezultate m\u0103surabile la investi\u021bia dvs.<\/div> <div class=\"s-block1__btn\"> <a class=\"btn\" href=\"https:\/\/newlightdigital.com\/ro\/request-a-free-quote\/\">Colabora\u021bi cu noi<\/a> <\/div> <\/div> <div class=\"s-block1__pic\"><\/div> <\/div> <\/section>\n\n\n\n<h2 class=\"wp-block-heading\">\u00cencurajarea recenziilor clien\u021bilor<\/h2>\n\n\n\n<p>Transformarea reputa\u021biei dvs. online \u00eenseamn\u0103 s\u0103 convinge\u021bi mai mul\u021bi clien\u021bi s\u0103 ofere o recenzie a produselor \u0219i serviciilor dvs. S-ar putea s\u0103 fi\u021bi surprins de faptul c\u0103 acest lucru v\u0103 poate \u00eembun\u0103t\u0103\u021bi \u0219i rela\u021biile cu clien\u021bii, ar\u0103t\u00e2ndu-le c\u00e2t de mult v\u0103 pas\u0103.<\/p>\n\n\n\n<p>Iat\u0103 c\u00e2teva modalit\u0103\u021bi de a \u00eencuraja clien\u021bii s\u0103 ofere recenzii online despre afacerea dvs.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deschide\u021bi recenziile online astfel \u00eenc\u00e2t clien\u021bii s\u0103 \u00ee\u0219i poat\u0103 \u00eemp\u0103rt\u0103\u0219i p\u0103rerile. Dac\u0103 ave\u021bi recenziile dezactivate pe site-uri precum Facebook, nu ve\u021bi putea \u00eencepe s\u0103 c\u00e2\u0219tiga\u021bi aceste laude online \u0219i feedback constructiv.<\/li>\n\n\n\n<li>\u00centreba\u021bi \u00een persoan\u0103. C\u00e2nd v\u0103 \u00eent\u00e2lni\u021bi cu un client sau vorbi\u021bi cu el la telefon sau prin videoconferin\u021b\u0103, solicita\u021bi-i s\u0103 v\u0103 lase o recenzie. Spune\u021bi-le c\u00e2t de mult conteaz\u0103 opiniile lor.<\/li>\n\n\n\n<li>Trimite\u021bi un e-mail de urm\u0103rire la c\u00e2teva zile sau s\u0103pt\u0103m\u00e2ni dup\u0103 ce clientul face cump\u0103r\u0103turi cu dumneavoastr\u0103.<\/li>\n\n\n\n<li>Concentra\u021bi-v\u0103 pe serviciile pentru clien\u021bi. Clien\u021bilor le place s\u0103 vorbeasc\u0103 despre companiile care muncesc din greu pentru ei \u0219i le ofer\u0103 o experien\u021b\u0103 excep\u021bional\u0103. Dac\u0103 le oferi\u021bi o astfel de experien\u021b\u0103, este mai probabil ca clien\u021bii dvs. s\u0103 \u00ee\u0219i \u00eemp\u0103rt\u0103\u0219easc\u0103 feedback-ul online \u0219i s\u0103 le spun\u0103 \u0219i altora c\u00e2t de mult le place s\u0103 lucreze cu dvs.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/KPI-2-1024x576.png\" alt=\"handling online reviews\" class=\"wp-image-4973\" srcset=\"https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/KPI-2-1024x576.png 1024w, https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/KPI-2-300x169.png 300w, https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/KPI-2-768x432.png 768w, https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/KPI-2-1536x864.png 1536w, https:\/\/newlightdigital.com\/wp-content\/uploads\/2021\/11\/KPI-2-2048x1152.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Gestionarea recenziilor negative<\/h2>\n\n\n\n<p>Una dintre cele mai dificile p\u0103r\u021bi ale gestion\u0103rii reputa\u021biei \u0219i unul dintre cele mai importante motive pentru care companiile \u00ee\u0219i ignor\u0103 recenziile online este faptul c\u0103 trebuie s\u0103 citeasc\u0103 comentarii negative. Uneori, aceste reac\u021bii sunt absurde \u0219i reprezint\u0103 doar o modalitate prin care un client furios sau nemul\u021bumit se descarc\u0103. Alteori, \u00eens\u0103, ofer\u0103 informa\u021bii pe care altfel nu le-a\u021bi \u0219ti despre compania dumneavoastr\u0103.<\/p>\n\n\n\n<p>R\u0103spunz\u00e2nd politicos la recenziile negative \u0219i invit\u00e2nd clientul s\u0103 continue conversa\u021bia departe de ochii publicului, pute\u021bi face multe lucruri pentru a v\u0103 reveni dup\u0103 o recenzie negativ\u0103. Dac\u0103 l\u0103sa\u021bi aceste comentarii f\u0103r\u0103 un r\u0103spuns, ve\u021bi ar\u0103ta poten\u021bialilor clien\u021bi c\u0103 nu v\u0103 pas\u0103 de g\u00e2ndurile \u0219i sentimentele clien\u021bilor dumneavoastr\u0103.<\/p>\n\n\n\n<p>Recenziile negative pot fi la fel de importante ca cele pozitive, deoarece v\u0103 vor ar\u0103ta adev\u0103ratul caracter.<\/p>\n\n\n\n<p>Dac\u0103 gestionarea recenziilor online v\u0103 pune probleme sau nu g\u0103si\u021bi o modalitate de a v\u0103 \u00eembun\u0103t\u0103\u021bi reputa\u021bia online, <a href=\"\/?page_id=10411\" target=\"_blank\" rel=\"noreferrer noopener\">contacta\u021bi New Light Digital<\/a>. Serviciile noastre de gestionare a reputa\u021biei au ajutat multe companii s\u0103 \u00ee\u0219i \u00eembun\u0103t\u0103\u021beasc\u0103 ratingurile pentru a c\u00e2\u0219tiga mai mul\u021bi clien\u021bi.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/newlightdigital.com\/ro\/request-a-free-quote\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solicita\u021bi o ofert\u0103 gratuit\u0103<\/a><\/div>\n<\/div>\n\n\n\n<p><strong>Lectur\u0103 suplimentar\u0103:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/?p=4753\" target=\"_blank\" rel=\"noreferrer noopener\">De ce trebuie s\u0103 dezvolta\u021bi Thought Leadership pentru a v\u0103 dovedi autoritatea \u00een industrie<\/a><\/li>\n\n\n\n<li><a href=\"\/?p=3863\" target=\"_blank\" rel=\"noreferrer noopener\">Pot anun\u021burile pl\u0103tite s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 loialitatea clien\u021bilor?<\/a><\/li>\n\n\n\n<li><a href=\"\/?p=3570\" target=\"_blank\" rel=\"noreferrer noopener\">De ce ave\u021bi nevoie de un grup Facebook \u0219i un ghid pentru crearea unuia<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Recenziile online pot servi drept recomandare personal\u0103 din partea fo\u0219tilor clien\u021bi c\u0103 afacerea dvs. este demn\u0103 de \u00eencredere, reputabil\u0103 \u0219i c\u0103 ar trebui s\u0103 o aleag\u0103. \u00cen timp ce clien\u021bii v\u0103d valoarea imens\u0103 a recenziilor online, multe companii trec cu vederea valoarea gestion\u0103rii reputa\u021biei. Gestionarea reputa\u021biei este un proces prin care monitoriza\u021bi ce spun oamenii [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4970,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[93,65,152,149],"tags":[],"class_list":["post-13044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizare-de-marketing","category-uncategorized-ro","category-managementul-reputatiei","category-managementul-retelelor-sociale"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>De ce trebuie s\u0103 \u021bine\u021bi cont de recenziile online &#8212; NLD<\/title>\n<meta name=\"description\" content=\"Afla\u021bi c\u00e2t de important e s\u0103 acorda\u021bi aten\u021bie la recenziile online pentru a \u0219ti ce spun clien\u021bii. 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