{"id":13615,"date":"2021-03-24T12:00:02","date_gmt":"2021-03-24T10:00:02","guid":{"rendered":"https:\/\/newlightdigital.com\/?p=13615"},"modified":"2025-08-31T22:03:47","modified_gmt":"2025-08-31T19:03:47","slug":"chat-live-pe-site","status":"publish","type":"post","link":"https:\/\/newlightdigital.com\/ro\/blog\/chat-live-pe-site\/","title":{"rendered":"Ad\u0103uga\u021bi chat-ul live pe site pentru implicarea clien\u021bilor"},"content":{"rendered":"\n

Site-urile moderne de ast\u0103zi sunt mult mai mult dec\u00e2t o bro\u0219ur\u0103 online. Acestea sunt interactive \u0219i invit\u0103 clien\u021bii s\u0103 se implice online cu dvs. Deci, dac\u0103 ave\u021bi un site WordPress \u0219i acesta serve\u0219te doar ca o bro\u0219ur\u0103 online, este timpul s\u0103 ad\u0103uga\u021bi chat-ul live pe site.<\/p>\n\n\n\n

O caracteristic\u0103 interactiv\u0103 important\u0103 este chat-ul live pe site. Aceasta v\u0103 ajut\u0103 serviciul clien\u021bi \u0219i echipele de marketing s\u0103 se angajeze \u00een conversa\u021bii \u00een timp real cu clien\u021bii \u0219i poten\u021bialii clien\u021bi pentru a-i \u00eenc\u00e2nta \u0219i adesea pentru a \u00eencheia o v\u00e2nzare.<\/p>\n\n\n\n

Beneficiile chat-ului live pe site-urile WordPress<\/h2>\n\n\n
\n
\"Live<\/figure>\n<\/div>\n\n\n

Telefon, e-mail, tichete de asisten\u021b\u0103 – toate aceste canale de comunicare necesit\u0103 timp pentru ca clien\u021bii s\u0103 ob\u021bin\u0103 r\u0103spunsuri la \u00eentreb\u0103rile lor. Tr\u0103im \u00eentr-o cultur\u0103 \u00een care clien\u021bii se a\u0219teapt\u0103 la r\u0103spunsuri imediate. Dac\u0103 nu pot g\u0103si acest lucru la dvs., ar putea \u00eencepe s\u0103 caute \u00een alt\u0103 parte.<\/p>\n\n\n\n

Deschiderea unui chat live online are multe beneficii. Iat\u0103 o privire asupra c\u00e2torva.<\/p>\n\n\n\n

1. R\u0103spunde\u021bi rapid la \u00eentreb\u0103rile clien\u021bilor<\/h3>\n\n\n\n

Vre\u021bi s\u0103 v\u0103 \u00eentrece\u021bi concuren\u021bii \u00een a r\u0103spunde la \u00eentreb\u0103rile clien\u021bilor dvs. Dac\u0103 nu reu\u0219i\u021bi s\u0103 face\u021bi acest lucru, a\u021bi putea pierde afacerea acelui client. O parte din procesul de cump\u0103rare al clien\u021bilor const\u0103 \u00een colectarea de informa\u021bii. \u0218i de\u0219i s-ar putea s\u0103 crede\u021bi c\u0103 ave\u021bi totul acoperit pe site, s-ar putea s\u0103 nu realiza\u021bi lacunele din con\u021binutul dvs. care nu r\u0103spund la o \u00eentrebare. Chat-ul live pe site permite clien\u021bilor s\u0103 \u00ee\u0219i continue c\u0103l\u0103toria de cump\u0103rare pentru a se apropia de achizi\u021bia cu tine.<\/p>\n\n\n\n

2. \u00cembun\u0103t\u0103\u021birea experien\u021bei clien\u021bilor<\/h3>\n\n\n\n

Experien\u021ba clien\u021bilor este esen\u021bial\u0103 pentru c\u00e2\u0219tigarea clien\u021bilor fideli. Dac\u0103 un client are o experien\u021b\u0103 nepl\u0103cut\u0103 cu dvs., statisticile arat\u0103 c\u0103 89% vor merge la un concurent<\/a> dup\u0103 aceea. Trebuie s\u0103 v\u0103 asigura\u021bi c\u0103 v\u0103 \u00eenc\u00e2nta\u021bi clien\u021bii, dar \u0219i s\u0103 crea\u021bi o cutie de rezonan\u021b\u0103 pentru cazurile \u00een care nu \u00eei \u00eenc\u00e2nta\u021bi.<\/p>\n\n\n\n

Cu c\u00e2t pute\u021bi deschide mai multe canale de comunicare cu clien\u021bii dvs. \u0219i r\u0103spunde\u021bi nevoilor lor, cu at\u00e2t este mai probabil ca ace\u0219tia s\u0103 aib\u0103 o experien\u021b\u0103 general\u0103 mai bun\u0103 cu compania dvs.<\/p>\n\n\n\n

3. Aduna\u021bi date de marketing \u0219i clien\u021bi poten\u021biali<\/h3>\n\n\n\n

Atunci c\u00e2nd un utilizator \u00eencepe un chat online, \u00een mod normal trebuie s\u0103 \u00ee\u0219i introduc\u0103 numele \u0219i informa\u021biile de contact. A\u0219adar, pe m\u0103sur\u0103 ce le r\u0103spunde\u021bi la \u00eentreb\u0103ri live online, colecta\u021bi \u0219i date de marketing pentru echipele de v\u00e2nz\u0103ri \u0219i de marketing pentru a urm\u0103ri acel client. Acest lucru v\u0103 poate ajuta s\u0103 crea\u021bi campanii de hr\u0103nire \u0219i s\u0103 ajusta\u021bi con\u021binutul online pe baza \u00eentreb\u0103rilor \u0219i solicit\u0103rilor clien\u021bilor.<\/p>\n\n\n\n

4. Ve\u021bi experimenta rate de conversie \u00eembun\u0103t\u0103\u021bite<\/h3>\n\n\n\n

Cercetarea HubSpot constat\u0103 c\u0103 82% dintre consumatori doresc un r\u0103spuns imediat<\/a> din partea unei companii. Dac\u0103 nu reu\u0219esc s\u0103 fac\u0103 acest lucru, \u00eenseamn\u0103 c\u0103 vor c\u0103uta acel r\u0103spuns \u00een alt\u0103 parte. Pentru a oferi nivelul de servicii dorit de clien\u021bii dumneavoastr\u0103, trebuie s\u0103 deschide\u021bi chat online pentru a oferi acel r\u0103spuns imediat.<\/p>\n\n\n\n

5. Clien\u021bii \u00eencep s\u0103 se a\u0219tepte la asta<\/h3>\n\n\n\n

Cu c\u00e2t sunt mai multe site-uri care ofer\u0103 chat live, cu at\u00e2t mai mul\u021bi clien\u021bi \u00eencep s\u0103 se a\u0219tepte la acest serviciu. Ar\u0103ta\u021bi c\u0103 v\u0103 pas\u0103 de clien\u021bii dvs. prin deschiderea acestui canal de comunicare important pentru a ajunge la clien\u021bii dvs.<\/p>\n\n\n\n

Cele mai bune pluginuri WordPress Live Chat<\/h2>\n\n\n
\n
\"live<\/figure>\n<\/div>\n\n\n

Acum c\u0103 a\u021bi \u00een\u021beles importan\u021ba acesteia, am creat o list\u0103 cu unele dintre cele mai bune pluginuri de chat live pe care le pute\u021bi ad\u0103uga pe site-ul dvs. pentru a oferi aceast\u0103 func\u021bionalitate excep\u021bional\u0103.<\/p>\n\n\n\n

    \n
  1. LiveChat<\/a><\/li>\n\n\n\n
  2. Chat live nelimitat<\/a><\/li>\n\n\n\n
  3. Formilla Live Chat<\/a><\/li>\n\n\n\n
  4. Olark<\/a><\/li>\n\n\n\n
  5. Pure Chat<\/a><\/li>\n\n\n\n
  6. Sendinblue<\/a><\/li>\n\n\n\n
  7. Tidio Live Chat<\/a><\/li>\n\n\n\n
  8. Zendesk Chat<\/a><\/li>\n<\/ol>\n\n\n\n

    Asisten\u021b\u0103 tehnic\u0103 pentru ad\u0103ugarea de chat live pe site<\/h2>\n\n\n\n

    S\u0103 \u0219ti\u021bi care plugin este cel mai bun pentru compania dvs. \u0219i cum s\u0103 \u00eencepe\u021bi cu acesta pe un site WordPress poate fi o provocare. New Light Digital este o agen\u021bie de marketing digital care v\u0103 poate ajuta. Suntem o echip\u0103 de exper\u021bi WordPress gata s\u0103 v\u0103 ajute s\u0103 v\u0103 face\u021bi site-ul s\u0103 arate minunat \u0219i s\u0103 v\u0103 \u00eenc\u00e2nta\u021bi clien\u021bii.<\/p>\n\n\n\n

    Programa\u021bi o consulta\u021bie gratuit\u0103<\/a> pentru a afla mai multe despre serviciile noastre de site-uri \u0219i expertiza noastr\u0103 WordPress.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Chat-ul live de pe site poate \u00eembun\u0103t\u0103\u021bi implicarea clien\u021bilor \u0219i v\u0103 poate permite s\u0103 r\u0103spunde\u021bi la \u00eentreb\u0103rile poten\u021bialilor clien\u021bi.<\/p>\n","protected":false},"author":2,"featured_media":3657,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[151,146],"tags":[98,102,99,100,103,101,97,104],"class_list":["post-13615","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dezvoltare-web","category-seo-ro","tag-arhitectura-si-design","tag-asigurare","tag-constructie","tag-finanta","tag-it-si-saas","tag-ospitalitate","tag-restaurante","tag-telecom-ro"],"acf":[],"yoast_head":"\nAd\u0103uga\u021bi un live chat pe site pentru implicarea vizitatorilor<\/title>\n<meta name=\"description\" content=\"Chat-ul live de pe site poate \u00eembun\u0103t\u0103\u021bi implicarea 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