Privacy Policy

New Light Digital (“New Light Digital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you use our website at newlightdigital.com (the “Site”) or engage our digital marketing and development services, how we use and protect that information, and the rights you have over it.

We are based in Chișinău, Moldova, and we serve clients across the United States, the European Union, and worldwide. Because we work with clients in the EU, we aim to align this policy with the EU General Data Protection Regulation (GDPR), and we extend the same core protections to everyone, wherever you are.

Who is responsible for your data

New Light Digital is the data controller for personal information collected through this Site. If you have any questions about this policy or how we handle your information, you can reach us through the contact details at the end of this page.

Information we collect

Information you give us

• Contact and inquiry details — when you submit a form (for example a quote request, consultation booking, or downloadable resource), we collect the information you provide, such as your name, email address, phone number, company, and the contents of your message.
• Project information — details you share with us about your business, website, or marketing goals so we can prepare a proposal or carry out our work.
• Communications — records of correspondence when you email, call, or message us.

Information we collect automatically

• Usage and device data — when you visit the Site, our servers and analytics tools may record information such as your IP address, browser type, device, referring pages, the pages you view, and the dates and times of your visits.
• Cookies and similar technologies — small files stored on your device that help the Site function, remember your preferences, and measure how the Site is used. See “Cookies” below.

How we use your information

We use personal information to:

• respond to your inquiries, prepare quotes, and provide the services you request;
• deliver resources you ask for, such as ebooks or checklists;
• operate, maintain, secure, and improve the Site and our services;
• understand how our content performs and how visitors use the Site;
• send you information you have asked for or that is relevant to a service you are already using, where permitted by law; and
• comply with our legal obligations and enforce our terms.

We do not sell your personal information.

Legal bases for processing (EU/EEA visitors)

Where the GDPR applies, we process your personal information on one or more of the following legal bases:

• Consent — for example, when you opt in to receive marketing communications or accept non-essential cookies. You can withdraw consent at any time.
• Contract — to take steps at your request before entering into an agreement and to deliver the services we have agreed to provide.
• Legitimate interests — to run and improve our business, secure our Site, and respond to inquiries, provided your rights do not override those interests.
• Legal obligation — where we must process information to comply with the law.

Cookies

The Site uses cookies and similar technologies. Strictly necessary cookies are required for the Site to work. We may also use analytics cookies to understand traffic and improve the experience. You can control or delete cookies through your browser settings, and where required we will ask for your consent before setting non-essential cookies. Disabling some cookies may affect how the Site functions.

How we share information

We share personal information only as needed and only with:

• Service providers who process data on our behalf — such as hosting, email delivery, form handling, and analytics providers — under agreements that require them to protect it and use it only for the services they provide to us;
• Professional advisers and authorities where required to comply with the law, enforce our terms, or protect our rights and the safety of others; and
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to this policy.

International data transfers

Because we operate from Moldova and work with clients and providers in other countries, your information may be processed outside your country of residence, including in the United States and the EU. Where we transfer personal data internationally, we take steps to ensure it remains protected in line with applicable law.

Data retention

We keep personal information only for as long as necessary for the purposes set out in this policy — for example, to respond to your inquiry, fulfil a contract, or meet legal, accounting, or reporting requirements — after which we delete or anonymize it.

Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your information;
• object to or restrict certain processing;
• withdraw consent at any time, without affecting prior processing;
• request a copy of your data in a portable format; and
• lodge a complaint with your local data protection authority.

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise any of these rights, contact us using the details below.

Data security

We use reasonable technical and organizational measures designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-party links

The Site may link to third-party websites and services that we do not control. This policy does not apply to them, and we encourage you to review the privacy policies of any site you visit.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be made clear on the Site.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out:

• Through our website: newlightdigital.com/contact-us
• Phone (US): +1 (917) 744-9170
• Phone (Moldova): +373 (69) 138459
• New Light Digital — Chișinău, Moldova